KOMUNIKASI TERAPEUTIK PERAWAT PADA PROSES PENYEMBUHAN PASIEN COVID 19 DI RSPAD JAKARTA

Abstract

This study aims to determine the stages of therapeutic communication carried out by nurses in the healing process of Covid 19 patients at the Jakarta Army Central Hospital using the concept of therapeutic communication which explains that nurses perform 16 techniques in the healing process of Covid 19 patients, namely listening attentively, showing acceptance, asking related questions, repeating the patient's words in his own words, clarifying, focusing, observing reality, offering information, keeping quiet, summarizing, rewarding, giving the patient the opportunity to initiate a conversation, encouraging the healing process. In this study, researchers used symbolic interaction theory. Symbolic interaction theory is one of the most widely used theories in sociological research. This theory has a root connection from Max Weber's thought, which says that social actions taken by individuals are driven by the results of social interpretations of the surrounding environment. Using qualitative methods, 4 nurses were interviewed based on the results of research in carrying out the healing process for Covid 19 patients using the pre-interaction stage as a preparatory stage before communicating with patients, the introductory stage to get attention and trust from patients, a useful work stage for healing of the patient, as well as the termination stage where the nurse decides to finish the meeting together or for good because the patient has been diagnosed as cured. In carrying out the implementation by nurses on Covid 19 patients at Rspad Jakarta, nurses actively provide full service, listen to and respond to patients by showing an accepting and understanding attitude so that it can encourage patients to be open about themselves.